Summary: You have 14 calendar days from the date you receive your order to return it for a full refund - no questions asked. This right applies to all orders placed with Harbor Creek Nutrition.
1. Your Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and EU Directive 2011/83/EU, you have the right to cancel your order and return the goods within 14 calendar days of the day on which you, or a person nominated by you, receives the goods ("the cooling-off period").
This right applies without giving any reason, and without incurring any penalty.
2. How to Exercise Your Right to Cancel
To cancel your order within the cooling-off period, you must notify us before the 14-day period expires. You can do this by:
- Emailing us at orders@expelcleanio.world with your name, order reference and a clear statement that you wish to cancel
- Writing to us at: Harbor Creek Nutrition Ltd, 14 Harbour Lane, Bristol, BS1 4RQ, United Kingdom
- Using the contact form on our Contact page
We will acknowledge your cancellation request by email within 2 business days.
3. Returning the Goods
Once you have notified us of your cancellation, you must return the goods to us without undue delay and no later than 14 calendar days after the day you notified us.
Return address: Harbor Creek Nutrition Ltd, 14 Harbour Lane, Bristol, BS1 4RQ, United Kingdom.
You are responsible for the direct cost of returning the goods unless the item is faulty or not as described. We recommend using a tracked delivery service as we cannot be responsible for goods lost in transit.
Goods must be returned in their original, unopened packaging where possible. If the product seal has been broken, we reserve the right to make a deduction from the refund for any diminished value of the goods.
4. Refund Processing
We will issue your refund within 14 calendar days of the day we receive the returned goods (or the day you provide evidence of having returned the goods, whichever is earlier).
Refunds will be made using the same payment method you used for the original transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
The refund will include the original delivery cost (standard delivery only). We may deduct from the refund if the value of the goods has been reduced by your handling beyond what is necessary to establish their nature, characteristics and functioning.
5. Faulty or Incorrect Goods
If you receive a faulty, damaged or incorrectly supplied product, please contact us at orders@expelcleanio.world within 30 days of receipt. We will arrange a full refund or replacement at no cost to you, including return postage.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
6. Exceptions
The right to cancel does not apply to goods that have been clearly personalised or that, by reason of their nature, cannot be returned (e.g. goods that deteriorate rapidly). Food supplements that have been opened may be subject to a reduced refund where value has been diminished as described in section 4 above.
7. Contact for Returns
For all returns and refund enquiries:
Email: orders@expelcleanio.world
Post: Harbor Creek Nutrition Ltd, 14 Harbour Lane, Bristol, BS1 4RQ, United Kingdom
We aim to respond to all returns queries within 2 business days.